ONEXOX is a prepaid plan that offers 36 months validity and blazing fast 4G LTE with superb savings.

First of all, you get 36 months validity for your line! With longer validity, you can save yourself the trouble of having to top up every month to keep your account active.

Upon registration and purchase of one of our exclusive Welcome Deals, you will receive 28 months validity.

Starting on the 14th October 2022, you are entitled to receive an additional 8 months validity when you register for ONEXOX Prepaid and purchase Welcome Deals for the first time (one time only).

Hence, ONEXOX Prepaid will come with 36 months of validity in total.

28 Months Validity
28 months validity will be credited into your account within THREE (3) days after registration and purchase of one of our exclusive Welcome Deals.

Additional 8 Months Validity
The additional 8 months validity will be credited in voucher form through BLACK App within THREE (3) days after your first registration and purchase of Welcome Deals (one time only).

You need to download BLACK App and claim the 8 months validity voucher through BLACK App > Profile > Rewards within the redemption period of THIRTY (30) days.

Besides the 36 months validity, we also have the Season Pass feature where you can keep carrying forward any unused and unactivated data, minutes, and SMS! You get to make full use of items that you paid for.

We have a few plans up for subscription! You can choose among the FAT Data plans, WAWA plans, and Ultimate 35 Plan. Click on the plan names for more information.

You may register at the following channels below:
a. XOX Online Store

b. Contact Us 

Yes, you may! It’s called porting in. You may request for port-in by contact us 

Not 1, not 2… but 5! You can register up to 5 lines under one NRIC or Passport.

Yes, there is! Download our BLACK App or log on to XOX Self Care to manage your account.

There are a few ways for you to top up your account. You may top up your account:
a. Via BLACK App or XOX Self Care,
b. By purchasing a top up voucher from convenience stores and top up via SMS or the Easy Menu (do mention either ONEXOX or XOX), or

c. Via SMS and Easy Menu.

You may register up to 10 numbers on F+F. First 10 registrations are free. F+F rate is open to all local networks including Telekom Malaysia fixed lines (except premium numbers 1-300 and phone numbers abroad).

You can also remove the registered numbers and replace with another number. Each replacement will be charged RM1.00 from your Main Account (MA), so do make sure you have sufficient balance before proceeding.

a. How to add a F+F?
SMS F+F ADD to 22111

b. How to check the F+F list?
SMS F+F LIST to 22111

c. How to remove a number in the F+F list?
SMS F+F DEL to 22111

The DA and MA are counters to store your credit in. Based on your top up amount, you get to enjoy special rates in both DA and MA.

The crediting will be based on the top up amount you do. Please refer to the table below for more information:

The credit in DA will be utilized first for all calls and SMS.

For any purchase or subscription using your credit, it will be utilized from MA first then followed by DA.

Yes, you may transfer your credit balance from DA to MA. However, you’re not allowed to transfer the credit from MA to DA. To transfer credit from DA to MA, send TRNS DA AMOUNT to 22111.

Yes, you will still enjoy DA F+F rate with your credit in MA.

You may check on BLACK App or XOX Self Care for your account validity date. Do remember to top up your account before the end of your validity.

You may top up your account. Every top up of RM1.00 equals to 1 day of validity.
You may also buy 6 or 12 months validity via BLACK App, XOX Self Care, or SMS.

Yes, there is. The minimum amount to top up is RM5.00 via top up vouchers, and RM10.00 via BLACK App or XOX Self Care.

Your account will be barred. If you don’t make a top up after 30 days, then you will be blocked. If you still don’t make any payment after another 30 days, then your account will be terminated.

So, do remember to top up your account from time to time to avoid any inconvenience!

No, you can’t. Calls made to overseas will not use the minutes from your Season Pass; it will be subjected to our International Direct Dialling (IDD) rates. You may refer to our IDD call rates here.

Yes, you can! Click here for more information.

Yes, you may as long as your account is active. You may share to ONEXOX Prepaid and ONEXOX BLACK users.

You may share via BLACK App or XOX Self Care. You may also share via SMS or the Easy Menu.

Yes, you may only share ONCE (1) a day for SMS and THRICE (3) a day for data and minutes.

For minutes, you may share as much as you want each time. On the other hand, you may share up to 50 SMS and up to 10GB for data each time.

Yes, you may! You may switch to BLACK via BLACK App or XOX Self Care.
You may also switch by sending the command code to 22111 or 23388.

Yes, you may only share ONCE (1) a day for SMS and THRICE (3) a day for data and minutes.

The FAT Data plans are as shown in the table below:

All active ONEXOX Prepaid and Nusantara Mobile Subscribers are eligible to subscribe to FAT Data plans of their choice!

The FAT Data plans are available starting on 23rd May 2017 until further notice.

The monthly FAT Data 13GB (DATA FATPROMO) and FAT Data 6GB (DATA MOREFAT) are promotional FAT Data plans available for a limited time only.

DATA FATPROMO is available starting on 15th May 2021 until further notice.

DATA MOREFAT is available starting on 25th June 2020 until further notice.

The monthly FAT Data 13GB and 6GB plans are promotional FAT Data plans with additional value that are available for a limited time only.

There are a few options. You may subscribe via:

a) SMS – Send the Subscription Code of the package of choice to 23388 or 22111 (ONEXOX Prepaid Subscribers) or 26688 (Nusantara Mobile Subscribers)

b) USSD Easy Menu – Dial *150# to subscribe or activate your package of choice

c) XOX Self Care

d) Black App – Available on Google Play store and App Store

There are a few options. To get the latest data balance or status, you may check via:

a) SMS – Send “BAL” to 23388 or 22111

b) Easy Menu – Dial *150#

c) XOX Self Care

d) Black App – Available on Google Play Store and App Store

You will receive a friendly reminder via SMS when your data usage reaches 80% and 100% of the quota. You will also receive a notification ONE (1) day before the expiry date of your monthly and weekly FAT data plans.

However, you will not receive such notifications for your subscription to the daily data plan as it is only valid for twenty-four (24) hours.

All remaining data quota will be terminated automatically upon expiration. For Subscribers with monthly data plan subscription, your data quota will be renewed on the next renewal date.

You can choose to either purchase Add-On data plans OR resubscribe to any FAT daily, weekly, or monthly data plans.

Yes, you can activate or subscribe to any FAT data plans from Season Pass except the following data plans:

a) Monthly FAT Data 13GB (DATA FATPROMO)

b) Monthly FAT Data 6GB (DATA MOREFAT)

c) Weekly FAT Data 5GB (DATA FATW5)

d) Daily FAT Data 2GB (DATA FATD2)

e) Daily FAT Data 1GB (DATA FAT D1)

The plans above can only be subscribed via deduction from airtime (prepaid credit).

All activation and auto-renewal of FAT data plans will be drawn or deducted from the Season Pass counter first.

Send DATA AR OFF to 22111 or 23388 to request to the auto-renewal for the data plan.

Send DATA END to 23388 or 22111 to request for immediate termination of the data plan.

We have several BLACK plans for you to choose from. Please refer to the table below:

There are a few channels for you to sign up for a BLACK plan:

a. XOX Online Store

b. XOX Self Care

c. XOX Care Centres

d. BLACK App

e. Contact Us

Subscribers must be eighteen (18) years of age and above with a valid NRIC or passport to register. If you are below the age of 18 years, you can still register, but we would require parental consent from your parents.

Of course, you can! Switch to BLACK plans here. If you’re an existing ONEXOX Prepaid or WAWA Prepaid Subscriber, you can upgrade to BLACK plans while keeping your number.

You can register up to FIVE (5) lines under one NRIC or passport!

Yes, you can manage your account with ease on the BLACK App – available on both the App Store and Google Play Store.

Yes, we do! To enjoy BLACK with eSIM, head over here for more information.

You can carry forward up to 100GB of data. For talk time and SMS, there is no limit so you can carry forward as much as you like!

Unlimited Calls mean you have the freedom to chat away with all your besties! However, do take note that Unlimited Calls cannot be carried forward and it is subjected to our Terms and Conditions and Fair Usage Policy (FUP).

It will be all yours, of course! The minutes purchased will be stored in your BLACK counter, and you may carry forward and share the minutes to your friends and family that are subscribed to XOX. Please note that Unlimited Calls cannot be carried forward or shared to other XOX Subscribers.

You can easily check your quota balance at the following channels below:

a. SMS – Send BAL to 22111 or 23388

b. USSD Easy Menu – Dial *150#

c. BLACK App

d. XOX Self Care

There are a few methods for you to change your BLACK plan:

a. BLACK App – Head over to “XOX Mobile”, click on “Change Plan” under your account and proceed with the required payment.

b. XOX Self Care – Head over to the “My Profile” tab, click on “Change Plan”, and proceed with the required payment.

c. XOX Customer Service – 12273 (XOX Subscribers) or 1300 888 010 (non-XOX Subscribers)

Upon requesting for a change of plan, you will need to pay the listed amount for the plan change to be successful.

Total Amount = Amount Due* (if any) + 1 Month of Current Plan Commitment + 1 Month of Advance Payment of New Plan
*Amount Due refers to any outstanding amount not inclusive of your current plan commitment.

Please refer to the table below as an example:

Your new plan will begin on the same day if the request to change plan is successful. The billing cycle date will now also be updated to 1 day earlier from the date of the successful request to change plan.

Any registration, port-in (MNP), or change of plans which fall on the 29th, 30th, or 31st of the month will be set to 28th due to the standardization of days in a month.

Example 1
The previous bill cycle is on the 20th of each month. The request to change plan was requested and successful on 15th January. Hence, the new plan will now take immediate effect and the new billing cycle date is on the 14th of each month.

Example 2
The previous bill cycle is on the 1st of each month. The request to change plan was requested and successful on 30th January. Hence, the new plan will now take immediate effect and the new billing cycle date is on the 28th of each month.

Don’t worry, they will all be carried forward from your current plan to the new plan!

You can request a change of plan ONCE (1) every billing cycle. If a request has already been proceeded, the subsequent request can only be requested upon the completion of the billing cycle.

You can upgrade to BLACK via BLACK App or XOX Self Care.

You also upgrade by sending the command code to 22111 or 23388. Please refer to the table below.

Before changing plan, please ensure that you have enough credit in your account as pre-payment will be deducted from your balance.

The upgrade will be within 24 hours! You may experience some disruption during the upgrading process but please be patient with us.

All your leftover quota will be transferred to your BLACK account. Please note that the limit for data to be carried forward is 100GB.

Don’t worry, all remaining credit will be transferred to your BLACK account!

Yes, you may use the credit to make the pre-payment to upgrade to a BLACK plan.

Yes, you can! You can make the switch through the following channels:

a. BLACK App

b. XOX Self Care

c. XOX Customer Service – Call 12273

Unfortunately, this is unavailable at the moment. Don’t worry, this feature will be coming soon to you in the near future!

You can switch from BLACK to ONEXOX Prepaid at any time except on the day of your billing cycle and three (3) days after your billing cycle. You can send in your request to switch from BLACK to ONEXOX Prepaid again three (3) days after your billing cycle.

For example, your billing cycle is on the 20th January 2022. You will be unable to change to ONEXOX Prepaid from 20th – 23rd January 2022. You can try again on 24th January 2022.

Unfortunately, you will have to bid farewell to your data, talk time, and SMS. So, you might want to stay with your BLACK plan! However, if you still wish to proceed with the change to Prepaid, remember to clear off any outstanding payment.

There are a few platforms for you to pay your BLACK bill:

a. BLACK App

b. XOX Self Care

c. XOX FAST

d. XOX Service Centres

e. Purchase Reload Vouchers & Pay via 22111, 23388, or Dial *150#

f. Authorized BLACK Dealer

Payments need to be made ONE (1) day before your plan refreshes to the next billing cycle.

You will receive your BLACK Bill Statement at the end of your billing cycle each month. If you signed up on the 10th of the month, you would receive your statement on the 10th of the following months.

Yes, a 6% SST will be charged to your bill at the end of your billing cycle.

An advance payment is charged when you newly registered, port-in (MNP), or requested for a change of plan – in which the amount would be used to offset your first month’s bill. The advance payment is the equivalent of your new plan’s monthly fee.

It will be carried forward and reflected in your next BLACK Bill Statement. Any additional payments made will be carried forward and reflected in your BLACK Bill Statement as negative amount due.

For example, if a BLACK Subscriber subscribes to B10 and made a pre-payment of RM20, the additional RM10 will be reflected in their next BLACK Bill Statement as long as they did not use the RM10 in their current month.

For all BLACK plans, the quotas (data, talk time, SMS) are credited on a monthly basis based on your monthly renewal cycle. Even if you made a pre-payment for a total of 12 months, you will only receive the total quota for ONE (1) month at once.

*All Data Buffet (DB) plans are not able to do sharing but may receive quota from other XOX Mobile Subscribers.

Yes, you may as long as your account is active. You may share ONCE (1) a day for SMS and THRICE (3) a day for data and talk time to both ONEXOX Prepaid and ONEXOX BLACK Subscribers.

You may share via BLACK App or XOX Self Care. You may also share via SMS or the Easy Menu.

*There will be a RM0.50 charge each time you share data, talk time, or SMS.

For minutes, you can share as much as you want each time. On the other hand, you may share up to 50 SMS and up to 10GB for data each time.

Yes, most definitely. Sharing is caring!

Fret not! We have a whole range of Season Pass for you. Check them out right here or on BLACK App.

You can also purchase data add-on via:

a. USSD Easy Menu – Dial *150# > 3 > 1

b. BLACK App – XOX Mobile > Add On Data

Above are our pay-per-use rates for talk time and SMS:

Other than that, you can keep an eye out for our Happy Hour promotions that takes place on selected days. Visit ONEXOX Facebook page for more info!

Yes, you can! However, calls made to overseas will not use the minutes from your BLACK account; it will be subjected to our International Direct Dialling (IDD) rates, which you may refer to here.

Credit extension is an advance credit that is allocated to BLACK Subscribers for the use of our services.

Yes. Credit extension will be available for all BLACK Subscribers from 3rd January 2019 onwards.

However, for new sign ups, port-in (MNP), and upgrade from ONEXOX Prepaid to B39PLUS50 and B149, Subscribers for these two plans will not be entitled to credit extension effective 28th June 2019.

For existing BLACK Subscribers who change their plan to B39PLUS50 and B149, they can still enjoy the credit limit.

You can utilize the credit extension for pay-per-use calls and SMS, purchase of Season Pass, Happy Hour and add-ons, and share data, talk time, and/or SMS, as well as premium content.

You will have to make payment to settle the bill in order to continue enjoying our services.

All you have to do is pay your monthly bill on time! It’s that easy.

Your wish is our command and it’s FOC too! Call us at 12273 to request for additional credit extension.

Your account status would be Active if you always pay your bills on time.

If you fail to pay your bills after your payment due date, you are still allowed to make your overdue payment and continue utilizing the data, calls, and/or SMS in your account or shared to you by other XOX Subscribers. However, do remember to pay your bills on time to ensure uninterrupted service.

Your account would be barred, which means you will only be able to receive incoming calls and SMS. You will not be able to utilize any data, calls, and/or SMS in your account or shared to you by other XOX Subscribers.

Your account would be blocked, which means you will not be able to use data and make any outgoing calls or receive any incoming calls and SMS.

Your account would be automatically terminated. You would not be able to retrieve any of your credit extension, data, talk time, and SMS.

The BLACK Bill Statement will be sent to the Subscriber 30 days before the payment due date. Referring to the BLACK Bill Statement above as an example, Subscriber received the BLACK Bill Statement on 19/10/2022 and is encouraged to pay before the payment due date, 19/11/2022.

Please refer to the table below for the situations and consequences if Subscriber fails to pay the complete bill 30, 60, or 90 days after the payment due date. This also applies to Subscribers who do not pay the complete bill.

Yes, you must pay the complete bill before the payment due date to ensure that your account does not become barred, blocked, or terminated.


As an example, if you only paid half of your bill and it has been 60 days after your payment due date, your account will be blocked. You will not be able to use data and make any outgoing calls or receive any incoming calls and SMS.

Head over to BLACK App, XOX Self Care, or XOX FAST to pay your bills.

In conjunction with the acquisition of Perak Football Club (Perak FC) in 2022, the TBG Edition plans are reintroduced as TBG39, TBG59, TBG89, and TBG150 for Subscribers to enjoy special benefits in support of Perak FC. The details of the plans are as stated below:

To register for any of the FC Edition plans, the Subscriber must be eighteen (18) years old and above. The Subscriber must have a valid NRIC.

The FC Edition plans will be available for purchase from 29th March 2023 onwards.

The rates of the TBG Edition plans are as shown below:

You may purchase any of the FC Edition plans via the following channels below:

To get the latest Internet data balance, you may check via:

• SMS: Send “BAL” to 23388 or 22111

• USSD Easy Menu: Dial *150*1#

• XOX Self Care

• Black App

Yes, you may purchase Season Pass and Happy Hour if you need more data except for TBG150 which comes
with unlimited data.

No, there’s no limit for the hotspot usage for the TBG Edition plans. So, feel free to share your Internet data to your other devices. Psssst! Not many service providers offer unlimited hotspot, but we do!

You can hotspot to as many devices as you want and share high-speed data with everyone as long as there is active data available! Again, another factor that differentiates us from our competitors!

No, you may not. All purchases of the FC Edition plans are final and not eligible for a refund.

No, you may not. All purchases of the FC Edition plans by Subscribers are final and not exchangeable.

XOX eSIM is an embedded SIM within a device, where information is updated wirelessly, enabling you to subscribe to our services via online without the need of a physical SIM card!

Currently, XOX eSIM are supported by the following devices:
*Compatible models will be updated from time to time.

Apple
· iPhone XR
· iPhone XS
· iPhone XS Max
· iPhone 11
· iPhone 11 Pro
· iPhone 11 Pro Max
· iPhone SE (2020)
· iPhone 12 Mini
· iPhone 12
· iPhone 12 Pro
· iPhone 12 Pro Max
· iPhone 13 Mini
· iPhone 13
· iPhone 13 Pro
· iPhone 13 Pro Max
· iPhone SE (2022)
· iPhone 14
· iPhone 14 Plus
· iPhone 14 Pro
· iPhone 14 Pro Max
· iPad Pro (2018 onwards)
· iPad Air (2019 onwards)
· iPad (2019 onwards)
· iPad Mini (2019 onwards)

Google
· Pixel 3
· Pixel 3 XL
· Pixel 3a
· Pixel 3a XL
· Pixel 4
· Pixel 4 XL
· Pixel 4a
· Pixel 5
· Pixel 5a
· Pixel 6
· Pixel 6 Pro
· Pixel 6a
· Pixel 7
· Pixel 7 Pro

Honor
· Honor Magic 4 Pro

Huawei
· P40
· P40 Pro
· Mate 40 Pro
· P50 Pro (IMPORTANT: Requires eSIM phone case)

Motorola
· Razr 2019
· Razr 5G

Oppo
· FindN2 Flip
· Find X3 5G
· Find X3 Pro
· Find X5
· Find X5 Pro
· Reno 5A
· Reno 6 Pro 5G


Samsung
· Samsung Galaxy Fold
· Samsung Galaxy Note 20
· Samsung Galaxy Note 20 FE
· Samsung Galaxy Note 20 FE 5G
· Samsung Galaxy Note 20 Ultra
· Samsung Galaxy Note 20 Ultra 5G
· Samsung Galaxy S20
· Samsung Galaxy S20+
· Samsung Galaxy S20 Ultra
· Samsung Galaxy S21
· Samsung Galaxy S21+ 5G
· Samsung Galaxy S21+ Ultra 5G
· Samsung Galaxy S22
· Samsung Galaxy S22+
· Samsung Galaxy S22 Ultra
· Samsung Galaxy S23
· Samsung Galaxy S23+
· Samsung Galaxy S23 Ultra
· Samsung Galaxy Z Flip
· Samsung Galaxy Z Flip 5G
· Samsung Galaxy Z Flip 2 5G
· Samsung Galaxy Z Flip 3 5G
· Samsung Galaxy Z Flip 4
· Samsung Galaxy Z Fold
· Samsung Galaxy Z Fold2 5G
· Samsung Galaxy Z Fold3 5G
· Samsung Galaxy Z Fold4 5G

Sony
· Sony Xperia 10 III Lite
· Sony Xperia 10 IV
· Sony Xperia 1 IV

Xiaomi
· Xiaomi 12T Pro

You may now subscribe to ONEXOX Prepaid, WAWA Prepaid, and BLACK plans in eSIM. Available BLACK plans in eSIM for new registration and existing Subscribers are as follows.

Step 1: Visit XOX Online Store

a) Select “Sign Up Now” (for new number) or “Switch to XOX” (for MNP).

b) Select XOX eSIM and your preferred plans and packages.

c) Select the device that you would like to use eSIM on.

d) Select your preferred eSIM phone number.

e) Fill up your information.

f) Check out and proceed to payment.

Step 2: Activate Your SIM Line

You will receive an email for eSIM activation containing your ICCID (SIM serial number).

a) Download Black App and activate your new eSIM line there.

b) Perform verification of face recognition and personal details.

Step 3: Install Your eSIM Account

You will receive another email containing your unique QR code. Please ensure that you have a stable internet connection. The QR code is only available for ONE (1) time scan.


For iOS Users

Step 1: Check your email for QR code.

Step 2: Go to “Settings”.

Step 3: Go to “Mobile Data”.

Step 4: Select “Add Data Plan”.

Step 5: Scan the QR code; the eSIM profile will be installed and provisioned.


For Android Users

Step 1: Check your email for QR code.

Step 2: Go to “Settings”.

Step 3: Go to “Network & Internet”.

Step 4: Go to “Mobile Network”.

Step 5: Select “Advanced”.

Step 6: Select “Carrier”.

Step 7: Select “Add Carrier”.

Step 8: Scan the QR code; the eSIM profile will be installed and provisioned.


In the event that the QR code does not work, please enter the given SMDP+ and activation code that is given to you via the same email.

Yes, you can! Visit our webpage to port-in here.

Here are a few things you need to know before you request to port-in to XOX eSIM:

a. Keep Your Line Active
- Ensure that your current line has been active for at least 30 days.

b. Principal Line
- As long as you are the principal line holder, then we are good to go!

c. Settled Payment
- Do remember to clear your outstanding bills!

d. Cleared Contract
- Make sure you have no ongoing contract with your current telco before switching!

Step 1: Register your current mobile number and complete the payment.

Step 2: Reply SMS from current operator to switch over.

Step 3: Receive email for MNP port-in process. If successful, proceed to Step 4. If unsuccessful, proceed to “Failed MNP Port-In Process” below.

Step 4: Receive email with QR code.

Step 5: Scan the QR code.

Step 6: Enjoy the line!


Failed MNP Port-In Process

In the event that the MNP port-in process has failed, please follow the steps below:

Step 1: Receive Failed MNP port-in email with resubmission link attached.

Step 2: Ensure all requirements for MNP are fulfilled before resubmission.

Step 3: Click on the resubmission link in the email OR go to MNP Resubmission to resubmit for MNP port-in.

Step 4: Reply SMS from current operator to switch over.

Step 5: Receive email for successful MNP port-in process and QR code.

Step 6: Scan the QR code.

Step 7: Enjoy the line!

eSIM replacement is essentially replacing your existing physical SIM or eSIM with a new eSIM.

a) Current Subscribers who want to upgrade to XOX eSIM.

b) Current eSIM Subscribers who want to switch their eSIM profile to a new phone.

Subscribers can login to their XOX Self Care account for the switch here.

Subscribers can login to their XOX Self Care account for the upgrade here.

Subscribers can login to their XOX Self Care account for the switch here.

It is FREE to change from physical SIM to XOX eSIM for current BLACK Subscribers!

However, ONEXOX Prepaid Subscribers who wish to change from physical SIM to XOX eSIM will be charged the standard SIM replacement fee of RM10.

For existing XOX eSIM Subscribers that are requesting for a new eSIM replacement or physical SIM card replacement, the standard SIM replacement fee of RM10 will be imposed.

Step 1: Request for SIM Replacement on XOX Self Care

a) Login to your XOX Self Care account.

b) Select the Plan and SIM Card Management section.

c) Select the SIM Management tab.

d) Select your number.

e) Select your transaction type – Physical SIM to eSIM/ eSIM to eSIM/ eSIM to Physical SIM.

f) Select your Device Model.

g) Select Proceed.

h) Receive email with QR code.


Step 2: SIM Activation Process on XOX Self Care

a) Login to your XOX Self Care account.

b) Select Change Plan/Request New SIM Card.

c) Select SIM Activation.

d) Key in ICCID number.

e) Done! Your SIM has been successfully activated.


Step 3: Install Your eSIM Account

Scan the QR code from the previous email that has been sent. Please ensure that you have a stable internet connection. The QR code is only available for ONE (1) time scan.


For iOS Users

Step 1: Check your email for QR code.

Step 2: Go to “Settings”.

Step 3: Go to “Mobile Data”.

Step 4: Select “Add Data Plan”.

Step 5: Scan the QR code; the eSIM profile will be installed and provisioned.


For Android Users

Step 1: Check your email for QR code.

Step 2: Go to “Settings”.

Step 3: Go to “Network & Internet”.

Step 4: Go to “Mobile Network”.

Step 5: Select “Advanced”.

Step 6: Select “Carrier”.

Step 7: Select “Add Carrier”.

Step 8: Scan the QR code; the eSIM profile will be installed and provisioned.


In the event that the QR code does not work, please enter the given SMDP+ and activation code that is given to you via the same email.

Note: All SIM Replacement Process including Physical SIM Card to eSIM, eSIM to Physical SIM Card, and eSIM to eSIM are required to go through SIM Activation Process.

You can try again by rescanning the QR code on the XOX eSIM activation email received. In the case that the QR code does not work, you may enter the given SMDP+ and activation code given.

If the problem persists, please contact our customer service at the numbers below:

Non-XOX Subscriber: 1300 888 010

XOX Subscriber: 12273

You should not delete the eSIM profile on your device, as your device can store up to 10 eSIM profiles. Should you accidentally delete the profile, you will have to perform SIM Replacement on XOX Self Care.

You will have to apply for another eSIM QR code from XOX Self Care. The standard SIM Replacement procedure still applies.

If you have yet to create an XOX Self Care account, you may contact us at 12273 (XOX line) or 1300 888 010 (Non-XOX line) for further assistance.

Please make sure to upgrade your iOS (Apple users) operating system to 12.1.1 or later versions and restart your mobile device and try the connection again. If the problem persists, please contact our customer service.

If you activated a new eSIM plan, please ensure that your previous eSIM has been removed from your iPhone. Go to “Settings” > “Mobile Date” > “Manage XOX Account” > “Remove Plan”.

Yes! However, the eSIM services only support ONE (1) eSIM device at any given time. You need to delete the eSIM profile on your previous device. Then, perform a SIM replacement on your XOX Self Care for a new eSIM. Scan the QR code using your new eSIM device to activate the service.

Don’t worry! Your profile is safe with us. Please contact our customer service to retrieve your eSIM profile.

Yes, all BLACK eSIM plans and additional usages are subjected to 6% SST at the end of the billing cycle.

Unfortunately, no. SST freebies are currently not available for BLACK eSIM plans.

Port-in or also known as Mobile Number Portability (MNP) is a service that allows you to keep your current number and switch to XOX MOBILE products like ONEXOX Prepaid, WAWA Prepaid, and ONEXOX BLACK from your current service provider.

The whole process will be completed within ONE (1) to FIVE (5) working days, but it will also depend on if you meet the conditions to port out from your current service provider and port-in to XOX MOBILE’s products.

You would need to fulfil the following conditions before you port-in to XOX MOBILE:

i. Your line is in the Active status.

ii. Your line is the main line.

iii. You have cleared any outstanding payment.

You can either:

i. Visit the nearest XOX Care Centre

ii. Visit any of our ONEXOX or XOX Authorized Dealers

iii. Visit our XOX Online Store

The date that your account is successfully ported in or activated would be considered as the registration date.

E.g., You submitted the port-in request on 1st July 2022, but your account was only successfully ported in to XOX MOBILE on 5th July 2022. So, 5th July 2022 will be considered as your registration date.

For numbers that were successfully ported in to ONEXOX Prepaid from 14th October 2022 onwards, users will need to buy a Welcome Deal to enjoy the 36 months validity.

Users who have successfully ported in from 14th October 2022 onwards will need to buy a Welcome Deal in order to enjoy the 36 months validity.

You may contact our XOX Customer Careline at 1300-888-010.